Service Designer

Portfolio website

MY APPROACH

Visualising complexity

Listen

Create

Deliver

I analyse complex scenarios by the use of service design activities that focus on listening to both customers and stakeholders in order to create a holistic understanding of all related actors.

I communicate the derived insights visually to align all interactions and consequently deliver the customer’s story who goes through his optimal service experience.

MY DELIVERABLEs

Telling the story

To tell the story of the different interactions a customer has with a brand and its service, I use different tools and methodologies that are always tailored to the client’s context, challenge and ambition. 

If I have to divide the focus of my work, it will be close to the following:

Customer journey mapping & Service blueprints
% of my deliverables 30%
CX vision & strategy
25%
Roadmap definition
20%
Storyboarding
15%
Experience flows & Wireframes
10%

MY CLIENTS

Work experience

Since November 2013 I have been working at Essense – Service Design. Here I have had the opportunity and pleasure to work with clients like:

MY PORTFOLIO

Recent work

Interested in some of my latest work? Feel free to view my portfolio.

MY DETAILS

Contact me