About me
I love how design works more than I love designing
MY BACKGROUND
My name is Roy Martens, living in Amsterdam – The Netherlands.
Currently working as Senior Service Designer & SD Practice lead at Essense Service Design.
I love football, motorcycles and I’m always in for a good laugh with friends and colleagues.
TOP QUALITIES
Design research & analysis, CX strategy, Service Design, User involvement, and Workshop facilitation.
EDUCATIONAL BACKGROUND
2011 – 2013 | Graduated with Excellence / Cum Laude
Syddansk Universitet M.Sc., IT Product Design
2008 – 2011
| Technische Universiteit Eindhoven B.Sc., Industrial Design
MY TOOLS
In case you were ever wondering what tools a service designer works with the most in his or her day-to-day activities, I have shown an overview of the average usage per tool below.
MY METHODS & SKILLS
Aside from tools, as Service Designer you don’t just sit behind a desk, but often interact with both customers, stakeholders and everyone else involved in the Design Thinking process.
Here I often use varies methods to get to the intended insights, e.g:
Qualitative
- Workshop facilitation
- Interviews & observations
- Generative sessions (such as co-creation)
Quantitative
- Online surveys
- Google analytics
- Business analytics (NPS, Churn, ROI, CTR, ...)
Other
- Agile / Scrum
- Prototyping
- Sketching / Drawing the bigger picture
MY publications
