“I love how design works more than I love designing”

Aside from tools, as service designer you don’t just sit behind a desk and your laptop. Instead, you often interact and engage with both customers, stakeholders and everyone else involved in the Design Thinking process. 

To do that – tools and methodology ar a means to an end. It is important to understand how and when to apply them for you to make impact and deliver ROI.  In my current role I am responsible for defining the approach and way of working at Essense to show and coach how all is connected.