My name is Roy Martens, living in Amsterdam – The Netherlands.
Currently working as Service Design lead at Essense Service Design.
I once came across a sentence that explains my work ethic quite well:
CX strategy, Service Design, User involvement and Workshop facilitation
Experiment Design | Service Design | User Research | UX Design
2011 – 2013 | Graduated with Excellence / Cum Laude
Syddansk Universitet M.Sc., IT Product Design
2008 – 2011 | Technische Universiteit Eindhoven B.Sc., Industrial Design
In case you were ever wondering what tools a service designer works with the most in his or her day-to-day activities, I have shown an overview of the average usage per tool below.
MY METHODS & SKILLS
Aside from tools, as service designer you don’t just sit behind a desk and your laptop. Instead, you often interact and engage with both customers, stakeholders and everyone else involved in the Design Thinking process.
To do that – tools and methodology ar a means to an end. It is important to understand how and when to apply them for you to make impact and deliver ROI. In my current role I am responsible for defining the approach and way of working at Essense to show and coach how all is connected.
That said – I do want to give an overview of some of the Qualitative and Quantitative methods that are typically applied, as well as a few tools that are result of that.